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FAQs

I’m a trade customer looking to place an order. How do I do this?

Please click here to enter the trade section of the website. If you are looking to set up a new trade account with us we recommend calling in the first instance to discuss trade terms. You can contact our trade department on 1-800-356-2725 (toll free).

Will you give me a discount if I want to order large quantities?

This is a question always worth asking. Please email usa@houseofmarbles.com to let us know what you are looking to buy and we can get back to you with an answer.

Where are your products designed & made?

All of our products are designed in Devon, England and all Teign Valley Glass items are made in the UK. Other products are made in a variety of places so if you would like to know for a specific item please contact us on usa@houseofmarbles.com.

I’m having problems with your website. What do I do?

We are very sorry should you experience problems with our site. This can happen when you have not enabled cookies or javascripts or are using an older version of common browsers. Please contact us at usa@houseofmarbles.com and we can look into the issue as soon as possible, or alternative we can take your order over the phone on 1-800-356-2725 (toll free). Please note that we observe normal office working hours.

Sometimes it’s as simple as “not seeing the wood for all the trees”: Once you have added a few items to your cart, click on the cart at the top right hand side of the website and then click ‘Proceed to Checkout’ which is where you will be able to enter your delivery and payment details.

I’m looking for puzzle solutions. Where can I find them?

Click here for our extensive solutions section (please note that you will be redirected to our UK site when you do this).
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